Terms of Service

1. Supplier and agreement

Erynva is supplied by Peter Stoney, a sole trader operating under the registered business name Erynva (ABN 42 423 397 171), based in Victoria, Australia. “Erynva”, “we”, “us” and “our” refer to that business.

By creating an account, purchasing a subscription or using Erynva’s online services, you agree to these Terms and acknowledge the Privacy Policy. Installing or using the desktop software is also subject to the EULA, and purchases are subject to the Billing & Refund Policy. If you do not agree, do not create an account or purchase or use a paid service.

2. Australian launch and eligibility

The current Erynva launch offering is available to individuals and organisations located in Australia. You must be at least 18 and legally capable of entering this agreement. If you act for an organisation, you confirm you have authority to bind it. Public pages may be visible elsewhere, but availability outside Australia is not represented or supported under this version of the Terms.

3. The service

Erynva provides local document-renaming software plus optional authentication, device entitlement, shared-rule, billing, download, update and support services. The app uses local OCR and a downloaded local model; Erynva’s account service does not receive documents or extracted text through the normal workflow.

Machine-assisted extraction can be incomplete or wrong. Review filenames before relying on them. Erynva is a document-naming tool, not legal, medical, accounting, security, archival or records-management advice, and it does not replace professional judgment or an appropriate backup and records process.

4. Free and paid use

The free allowance is counted locally per device. We may change a free offering prospectively after reasonable public notice, but will not retrospectively charge for free use. Paid plans provide the features and active-device limit displayed before purchase for the paid period.

You must not bypass technical limits, share account credentials beyond people authorised under your plan, interfere with the service, or use automation that unreasonably burdens or probes the account infrastructure.

5. Accounts and shared access

You must provide an email address you control, protect access to your email and devices, and promptly notify support@erynva.com about suspected unauthorised use. You are responsible for activity performed through your account except to the extent it results from Erynva’s failure to use reasonable care.

A person controlling a shared account is responsible for deciding who may use it, deactivating old devices and checking privacy-reduced rules before publishing them. Do not publish document content, filenames or personal or confidential information as a reusable rule.

6. Price, payment and automatic renewal

Paid plans are billed annually in Australian dollars through Stripe and renew automatically until cancelled. Erynva is not registered for GST, so no GST is charged or included in the displayed price. The advertised Australian-dollar price is the total price payable. Checkout shows the total amount before you authorise payment; do not proceed and contact support if it differs from the advertised total.

Your plan, billing period, renewal status, next billing date and ordinary payment receipts are available through Stripe’s customer portal opened from Erynva. Because Erynva is not registered for GST, those receipts are not tax invoices and must not describe a GST amount. A price change applies no earlier than the next renewal after reasonable advance notice. If you do not accept it, you may cancel renewal without a cancellation fee before the new price is charged.

7. Cancellation

You may cancel future renewal at any time without a cancellation fee through the Stripe portal. If the app or portal is unavailable, email support@erynva.com from the account address before renewal and we will help record the cancellation. Keep the confirmation.

Unless a mandatory legal remedy applies, cancellation stops the next renewal and paid access continues until the end of the current paid period. Cancellation does not by itself delete the account, local app data or documents. Refund rights are explained in the Billing & Refund Policy.

8. Acceptable use

You must not use Erynva to break the law or infringe another person’s rights; handle documents without authority; distribute malware; gain unauthorised access; disrupt or overload the services; misrepresent an affiliation; or rent, resell or commercially provide account access without written permission. You remain responsible for lawful document handling, access controls, confidentiality, backups and retention.

9. Ownership and feedback

Peter Stoney and Erynva’s licensors retain rights in the software, website, branding and service materials. The EULA grants the right to use the installed software. You retain ownership of your documents and information you lawfully provide. You grant Erynva only the limited permission required to host and deliver reusable rule data you explicitly publish.

If you voluntarily provide general feedback or feature suggestions, you permit us to use them to improve Erynva without payment or attribution. This permission does not extend to your documents, personal information or confidential material.

10. Availability, updates and service changes

We use reasonable care in providing the online services but cannot promise they will always be uninterrupted. Maintenance, provider outages, security events and internet conditions may affect availability. We may change features to improve the service, address security or legal requirements, or retire a feature that is no longer viable.

We will give reasonable advance notice of a material adverse change to a paid service where practicable. If a change removes a substantial paid benefit during an existing period and no reasonable replacement is offered, contact support about an appropriate remedy. Nothing here limits rights under the Australian Consumer Law.

11. Suspension and ending the service

We may temporarily restrict an account where reasonably necessary to address a security risk, suspected fraud, unlawful use or material breach. We will give notice and a reasonable opportunity to respond or remedy the issue where circumstances permit. An immediate restriction may be necessary to protect users or the service.

You may stop using Erynva, cancel renewal and request account deletion. If we permanently end a paid service for reasons unrelated to your breach, we will provide the continuing access, substitute service, refund or other remedy required by the circumstances and applicable law.

12. Consumer guarantees and responsibility

Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded or limited, including under the Australian Consumer Law. Australian consumer guarantees can apply to business purchases as well as personal purchases.

Subject to those non-excludable rights, each party is responsible for loss that the law makes it responsible for. Erynva is not responsible to the extent loss was caused by unauthorised or unlawful use, a failure to keep reasonable backups, ignoring a clear warning or using an unreviewed filename as professional advice. This paragraph does not excuse Erynva from using due care or from foreseeable loss caused by a failure to meet an applicable consumer guarantee.

13. Changes to these Terms

We may update these Terms prospectively. The updated date identifies the version. We will provide reasonable notice before a material change affects an existing paid subscription, except where an urgent legal or security change is necessary. A material change will not increase the price during an already-paid period. If you do not accept a prospective change, you may cancel before the next renewal and stop using the affected online service.

14. General

These Terms are governed by the laws of Victoria and Australia. The courts of Victoria have non-exclusive jurisdiction, subject to any mandatory right to bring a claim elsewhere. If part of these Terms is invalid or unenforceable, it is read down or removed only to the necessary extent and the remainder continues. A delay in enforcing a right is not a waiver.

Notices may be delivered to your account email or displayed prominently in the app or website. Contact support@erynva.com with questions.